Change entity subscription or package – upgrade, downgrade & cancel (portfolio only)
Can I change the subscription for entities in my portfolio? Yes. If you are a portfolio admin you can now:
- up and downgrade subscriptions
- cancel subscriptions
- switch between annual or monthly billing
(you used to have to email Kudocs to ask).
How do I change subscription? Easily. If you are a portfolio admin, just click on {Reports & Subscription management} and then scroll down to Subscriptions. Select the entity you want to change and click on {Change package}.
Is there a limit on the up/downgrades I can make? Yes, if you change package type, you cannot change package again for 3 months (to prevent unintentional abuse of the system!). Get in touch with Kudocs if that causes you any issues.
Is there a record of subscription changes? Yes, in the Portfolio Activity Log.
Can I cancel a subscription? Yes, using the same process as changing a subscription.
I am a card customer of Kudocs – can I change subscription? Yes, but you need to contact Kudocs customer support (info@kudocs.co.uk) and we can sort this out for you very easily.